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Information Technology Services (ITS) serves academic
and administrative technology needs campus-wide. ITS staff
supports and enhances the technology resources available for students,
faculty and staff engaged in activities that advance institutional
goals. ITS also supports the network and communications
server infrastructure for the entire campus.
The mission of ITS is to provide proactive, responsive, people-oriented
technology, training and support in the areas of computing,
instructional multimedia and networking. In partnership with
faculty and the Technology Fellows program, ITS pioneers new learning
technologies to provide quality educational experiences outside the
traditional classroom or to enhance traditional learning environments.
ITS operates and maintains the campus Local Area Network (LAN) and all
centralized computing resources, as well as gateways to external
wide-area networks, including the state telecommunications network.
Network connections for individuals in the residence halls are also
managed through ITS. SDSM&T is a participant in Internet2
and connected to Abilene through the Great Plains Network.
Generally, Help Desk hours of operation during the academic year are:
Monday - Thursday 7:30 a.m. - 9:00 p.m.; Friday 7:30 a.m. - 4:50 p.m.;
Sunday 2:00 p.m. - 10:00 p.m. Hours for holidays, summer and
school breaks varies according to need. For
mission-critical services or outages outside of regular hours, call
the emergency ITS pager at 605-394-7834. |
